wisemart Store Return & Refund Policy

Return Window

At wisemart Store, we want you to shop with confidence. You may request a return within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Merchandise marked as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged as a result of customer misuse, improper storage, or failure to follow the handling instructions provided with the product
• Returns received after the 30-day window without prior written authorization from wisemart Store customer support

How to Initiate a Return

1. Send an email to our support team at service@wisemart.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) to prevent damage during transit, and write the assigned RMA number clearly and legibly on the exterior of the shipping package. Please do not write on or mark the original product packaging itself.
4. Send the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined at receipt or may encounter substantial processing delays. wisemart Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once wisemart Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic proof was submitted upfront, refunds are issued within 1–2 business days of claim approval. Please note that your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines.

Original shipping charges are not refundable, except where the return results from an error on our part (for example, an incorrect or damaged item was sent). wisemart Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery and include clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or provide a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item being returned is defective, was damaged in transit, or the issue stems from an error by wisemart Store, customers are responsible for standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction applied to your total refund amount.

For every return caused by a wisemart Store error (incorrect items, shipping damage, or items defective on arrival), we bear 100% of the return shipping costs, with no deductions made from your refund.